The following information is provided for Roundabout's current subscribers. Below you will find the answers to some of the most frequently asked questions of our Ticket Services Representatives. It is our hope that this page will save you, our subscribers, valuable time and the expense of calling our Ticket Services Hotline.

1. What is the curtain time for (show name)?

Answer: It depends on the theatre:

CURTAIN TIMES:

Click Here for this month's schedule

2. What is the running time for (show name)?

Answer:

Mrs. Warren's Profession – 2 hours 15 minutes including one 15 minute intermission

3. Is there an online seating chart to view for (show name)?

Answer: Yes, check out the website seating charts for the following theatres:
Stephen Sondheim TheatreAmerican Airlines TheatreStudio 54Laura Pels Theatre

4. What is the 2010-11 season schedule?

Answer:
The following chart is provided as a reference for subscribers. All information on the schedule is unofficial and subject to change without notice.

TICKET SAYS	SHOW NAME	RUN DATES	VENUE
AMER 1	MRS. WARREN'S PROFESSION	September 3 - November 28, 2010	AA Theatre
STUDIO 1	BRIEF ENCOUNTER	September 10 - December 5, 2010	Studio 54
PELS 1	LANGUAGE ARCHIVE	September 24 - December 19, 2010	Laura Pels Theatre
AMER 2	...BEING EARNEST	Dec. 20, 2010 - March 13, 2011	AA Theatre
PELS 2	THE MILK TRAIN...	January 7 - April 3, 2011	Laura Pels Theatre
SONDHEIM 1	ANYTHING GOES	March 10 - July 31, 2011	Stephen Sondheim Theatre
AMER 3	TBA	April 1 - June 19, 2011	AA Theatre
PELS 3	TBA	TBA	Laura Pels Theatre

5. What are my Series dates for the 2010-11 Season?

Answer:
A tentative chart of dates by Series Code is available for download here (Adobe Acrobat required).

Please note that this chart is accurate as of the date printed on it, and that changes can be made to the schedule at any time. It is always best to confirm any questions with Ticket Services at 212.719.1300

6. What is the Theatre-Plus reception schedule for Solo Series, G&L Series and Wine Series subscribers?

Answer:
The Social Series and the G&L Series take place post show for 1 hour. The Wine Series takes place pre show for 1 hour.

For performances in the AMERICAN AIRLINES THEATRE the receptions are held in the Penthouse Lobby on the 5th floor, unless otherwise specified.

For performances in the LAURA PELS THEATRE the receptions are held in the Bruce Mitchell Lobby, unless otherwise specified.

For performances at STUDIO 54 the receptions are held at a local venue.

7. I noticed you offer new subscriptions on the website. Can I renew my subscription online?

Answer: Yes! You can renew your subscription online! Click here to find out more.

8. How do I exchange my tickets?

Answer: (The following information can be found in your Subscriber Handbook)

TICKET EXCHANGE POLICY:
- Tickets may be exchanged free of charge.
- Tickets may be exchanged once per production.
- All exchanges are subject to ticket availability.
- We begin processing exchanges two weeks before the first performance of each production.


TICKET EXCHANGE PROCEDURE:
BY MAIL
- Fill out an exchange form (Click to download or Ticket Services can send one).
- The "Play#" or Play Title is listed on your ticket.
- List three date choices. Consult your season schedule for an appropriate date.
- Mail the form along with your tickets and a self-addressed stamped envelope to:

(If we do not receive an self-addressed stamped envelope, we can not send your new tickets to you.)

BY PHONE
This may be used for emergencies -- on the day of the performance only!
-Call Ticket Services 212.719.1300
- Phone exchanges must be made by 11 am for matinees and 4 pm for evening shows on the day of the performance you wish to exchange out of.

9. What if I am unable to use my tickets?

Answer: Roundabout will happily provide a tax credit for the full face value of any unused subscription tickets you have, provided you cancel those tickets by calling Ticket Services by noon on the day of your performance. Ask your Ticket Services Representative about returning your tickets for a tax credit.